Tom Murphy - Aviation Consultant, Speaker, Author

Tom Murphy

Partnership Programs

Tom Murphy is a business consultant, author, and the director of an institute at Fordham University in NY dedicated to supporting the "resiliency" of employees in the US travel and hospitality industries.


Tom Murphy

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 All businesses benefit and productivity increases when people work together with shared goals, a cooperative spirit and the skills to carry out the organization’s mission.

  • Airport Partnerships
    • Airports are "control sharing" enterprises. That control is shared by the aviation department, airlines, TSA, and others. We help promote effective working "partnerships" between all parties - to produce a smooth running, well-focused airport community.

    • Read a Partnership "Success Story" from Airport Magazine.

  • Management/Labor Relations
    • Offering workshops designed to enhance the relationship between management and union leaders.

  • Supervisor Training
    • Productivity gains begin with buy in from the "top," and often the most effective "top" to focus on - for optimum operational results - is developing the customer service skills of supervisors.

  • Training and Incentives for “Frontline” Workers
    • The Airport Ambassador program is designed to help airline and airport staff operate with increased “awareness” to promote security and increase customer service in an era of high security imperatives.
For more information, contact Tom, or call 360-738-3190.